Privacy Policy for TicketLimited.lk

Effective Date: August 7, 2026

At TicketLimited.lk (accessible from https://ticketlimited.lk), we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines the types of personal data we collect, how we use it, and the measures we take to safeguard your information when you access or use our platform.

By using TicketLimited.lk, you consent to the collection, usage, and security practices described in this policy.

1. Your Privacy Guarantee

TicketLimited.lk will not sell, rent, or trade your personal information to anyone, at any time or for any reason. We only collect the personal details necessary to process your ticket orders, facilitate smooth event entries, and enhance your user experience on our platform.

2. Information We Collect

To process transactions and verify identity at event gates, TicketLimited.lk may require the following personal details from you:

• Contact Information: Phone number and email address.

• Identity Verification Details: National Identity Card (NIC) number (for Sri Lankan citizens), or Passport / Social Identification number (for foreign patrons).

• Account Information: Credentials created during membership or guest registration.

• Transaction Details: Information required to track payments, issue order confirmations, and dispatch digital tickets or e-vouchers.

Circumstances of Collection

We collect this data when you:

• Register for an account or book tickets on TicketLimited.lk.

• Subscribe to our newsletters or updates.

• Interact with customer support or correspond with us via email or phone.

• Complete payment processing for event entry.

3. How We Use Your Information

We use your Personal Identity Information solely for legitimate business and verification purposes:

• Event Gate Verification: To verify your identity when redeeming or scanning tickets at event entrances and physical box office counters.

• Communication & Alerts: To deliver payment receipts, ticket confirmations, event updates, administrative notices, and venue changes.

• Order Fulfillment: To complete your transactions and process service requests.

• Security & Prevention: For project planning, troubleshooting, and detecting or preventing fraud, error, ticket scalping, or unlawful activity.

• Policy Enforcement: To enforce TicketLimited.lk's Terms of Service and protect our rights.

4. Online Session Information & Cookies

When you visit https://ticketlimited.lk, we automatically gather standard technical and navigational data, including:

• IP address and browser type.

• Operating system and device attributes.

• Pages visited, traffic patterns, and average time spent on the website.

This data is analyzed in an aggregated, non-personally identifiable manner to optimize our website layout, improve server performance, and enhance the user booking experience.

5. Disclosure & Sharing of Information

We handle your data strictly in accordance with privacy protocols:

• Non-Identifiable Data: We may share aggregated or anonymized statistics for market research, marketing, or analytical purposes without revealing your personal identity.

• Event Organizers: Necessary verification details (such as primary ticket holder name, contact number, or NIC) are shared with the relevant event organizer solely for gate admission control and safety management.

• Legal Requirements & Protection: We reserve the right to disclose your account or personal details when required by Sri Lankan law, regulation, or legal order, or to take legal action against individuals violating our Terms of Use or engaged in illegal activities.

6. External Service Providers

TicketLimited.lk does not share your personal information with third-party service providers without your explicit permission.

• Payment Handling: Online payments are processed securely via trusted third-party payment gateways compliant with financial security standards. TicketLimited.lk does not store your full card details or banking passwords.

• Third-Party Links: If you navigate to external websites or third-party services advertised on our platform, your interaction is governed by their respective privacy policies.

7. Account Security & Authentication

We implement authentication protocols to ensure that only you can access your account. You are responsible for maintaining the confidentiality of your Login ID, password, and account credentials. We recommend changing your password regularly and avoiding sharing your credentials with third parties.

8. Data Security Measures

TicketLimited.lk employs industry-standard security practices—including SSL/TLS encryption for sensitive web interactions—to safeguard your data against loss, misuse, or unauthorized access. While we employ rigorous measures, please be aware that no system transmitting data over the internet can guarantee absolute, 100% security.

9. Transfer of Data

In the event of a merger, acquisition, or sale of TicketLimited.lk assets, user data may be transferred as part of the transaction. Any acquiring entity will be bound to honor the terms of this Privacy and Security Policy.

10. Your Rights & Choices

You have the right to review, update, or request corrections to your personal information on file. You may also opt out of receiving promotional emails or newsletters at any time by clicking the unsubscribe link or contacting support.

11. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any revisions will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, feedback, or concerns regarding this Privacy Policy or how your information is handled, please contact us:

• Website: https://ticketlimited.lk

• Email: support@ticketlimited.lk